Our Returns Policy
If an item is not suitable we are happy for you to return it to us in exchange it for another item.
- We can provide exchanges for our in-stock homewares items only
- No exchange applies to any fabric that has been cut off the roll, or any item or fabric that was a custom order.
- Items must be unused and in their original packaging.
- Please contact us before returning any items.
- Homewares must be returned within 2 weeks of delivery.
- If you would like to return an item the freight costs are your responsibility.
- We can exchange an item for one of your choice. Further freight charges will apply.
- If you cannot decide on a replacement we are happy to provide a store credit which is valid for 1 year from date of issue.
- If the item is faulty we will either repair or provide a replacement. If you incur freight costs to return a faulty item you will be refunded this in the same way you paid. Please provide your bank account details if you paid by internet banking
1. Fabric Orders
1.1 Our minimum fabric order is one metre for most fabrics.
1.2 We process our orders for stocked goods before 5pm every Friday. Any orders placed after this time will be processed the following week. Orders that come from abroad are placed once a month on the last Friday of the month.
1.3 To help us provide you with a high quality of service you are required to notify us immediately of any change in your name, ownership or address.
1.4 Please note that the finished widths of our Goods are an estimate only, and any differences will be minimal. Please take this into account when placing an order. Vida Textiles will not be responsible for any extra fabric needed due to these minor differences.
1.5 For best results we recommend backing all of our fabrics when used for window treatments
2.1 The Goods advertised are offered for direct purchase. If there are items that are not in stock then the time of arrival may take a little longer. However we will make every effort to ensure that your order is processed as quickly as possible.
2.2 For our in stock homewares & fabrics please allow 1 week for delivery.
For back ordered Organic Basics rfabrics please allow for 2 – 4 weeks shipping time.
For custom Ink and Spindle textiles orders please allow 3 -5 weeks to print your order, plus shipping times.
For our Artist Collective please allow 1 week for delivery.
For our Sleep Frog range of bedding please allow 1 – 2 weeks for delivery.
For custom made homewares please allow 2 – 3 weeks for delivery.
Ink and Spindle is a small, boutique operations so these times will vary depending on their current workload and schedules.
Please allow longer times over holiday periods when Vida Textiles and our suppliers may be closed.
2.3 All offers to supply Goods are made in good faith in accordance with the circumstances applying on the date of quotation. If for any reason whatsoever, the Goods are not available or not available in sufficient quantities, we will not be liable for any loss sustained by you due to our inability to supply Goods as quoted.
2.4 You are responsible for ensuring the accuracy of any order submitted by you and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform our obligations under these Terms of Sale.
2.5 To reduce any inaccuracies we will try to confirm your order within 48 hours of receipt. If you have not received acknowledgement within this time, please contact Vida Textiles and let us know.
3. Delivery, Shipping and Cancellations
3.2 We will arrange delivery to the address you have nominated. Normal delivery time is anywhere within 1 – 6 weeks of processing your payment and order (please refer to the availability section above). This timeframe is subject to delays which may occur that are beyond our control.
3.3 Any order of fabric under 5 metres will be folded. This saves on the cost of freight and helps to reduce our energy resources.
3.4 If for any reason part or all of your order is out of stock, you will be notified before any Goods are sent or before proceeding with your order.
3.5 If you have signed for an item as delivered in good condition, we cannot reimburse you if you then discover that it has been damaged in transportation. We understand that it is not always feasible to check the contents of a parcel before signing. Please ensure that you write “Possibly damaged” next to your signature.
3.6 If you would like to cancel or change an order, we need written notice from you within 24 hours of the order being placed. Orders may not be cancelled or varied by you without our prior approval in writing.
3.7 If you cancel, vary or postpone an order without approval or outside this timeframe we shall be entitled to recover all costs accrued and/or incurred up to the date upon which we receive notice of such cancellation.
3.8 You will not be able to change or cancel an order if the fabric has already been cut.
4. Payment and Price
4.1 You will pay to us the price for the Goods as set out in our invoice to you or as stated in the Checkout invoice.
4.2 For Retail Customers payment is required in full to confirm the order.
4.2.1 Payment by Paypal or Paymark Click: your card will be charged immediately.
4.2.2 Payment by Direct Debit: payment is required immediately. Goods and orders will be processed once payment has been received.
4.2.3 Payment by Gift Voucher: Gift Vouchers will take a few days to be approved. Goods and orders will be processed once the payment type has been approved.
4.2.4 Payment by Cheque: Goods and orders will be processed once cheques have been cleared. Please allow up to 2 weeks from time of sending cheques to allow for postage times and cheque clearances by the banks.
4.2 For purchases via the website, all prices include GST unless otherwise stated. For wholesale customers any prices quoted exclude GST and shipping within New Zealand unless otherwise stated.
4.3 Unless otherwise specified, all amounts are in New Zealand dollars.
4.4 We reserve the right to change our prices without notice.
5. Returns and Warranties
5.1 If you wish to make a claim or return of goods you must do so in writing within 14 days from the date of the goods being delivered.
5.2 No returns of Goods will be accepted, no claim or liability will be accepted and no disputes will be entered into unless the return is made and notice of the dispute or claim or of any defect is given to us in writing 14 days from the date of delivery of the Goods.
5.3 When the returned goods are received we will send you verification. Please allow up to 14 days from the date of receiving the returned Goods for us to process your refund. We will give you a full refund of the amount paid for the Goods or an exchange credit as required (minus a 20% handling fee in either case).
5.4 Please take into account that the natural dying and weaving process can cause irregularities in the fabric. For instance, infrequent white speckling or minor differences in shading. If an irregularity falls within the bounds of normal commercial tolerance, we will not accept returns. Neither will we accept returns on slight colour difference. For this reason we encourage customers to order a sample swatch, which we will deduct from your following purchase if the following purchase is made within 14 days.
5.5 With our hand printed fabrics there may be natural variations in the print quality characteristic of this process. If the print quality is deemed by us to be substandard you will receive a printing discount, however no compensation will be provided for supplied basecloth.
5.6 The right to return Goods to us will not apply in any event that the product has been used or in any event that the product was damaged during transportation but signed for upon receipt as in good condition.
5.8 Goods being returned must be wrapped carefully so that there is no damage caused during shipping or delivery of the returned Goods.
5.9 We shall not be liable for any damage or loss arising from any failure to deliver, or delay in delivery of the Goods caused by events beyond our control.
5.10 Our liability is limited to the original invoice value of the Goods.
5.11 In no case will we be liable for indirect or consequential loss or damage of any kind.
5.12 We will provide an exchange or offer store credit for returned items. If the item is faulty we will do what is required under the Goods & Services act to provide a remedy.
6. Risk and Insurance
6.1 Notwithstanding that ownership in the Goods may not have passed to you, risk in the Goods will pass to you when Goods are delivered to you or into the custody of a party acting on behalf of you, and you will be obliged to insure the Goods from the time of delivery and you must note our interest in the Goods on any insurance policy.
7.1 Any information collected is maintained in a secure and safe environment. Vida Textiles considers all client details as private and will not be sold onto any third party.
7.2 Unless, in the event of default, you authorise us and third parties acting as our agent to supply and disclose appropriate information about you to obtain payment.
7.3 In the event of warranties we may also pass on your details to our direct suppliers, with your written consent.
7.4 We may employ third party companies and individuals to facilitate in the running of our eCommerce website, to assist us in analyzing how our website is used, to take your payment, to assist us in our invoicing and accounts, or to send you updates. These third parties have no direct access to your details.
7.4.1 In the case of newsletter updates, this is an opt-in option only.
7.5 You may view and correct any personal details we may have on file by contacting us.
8. Trade Terms Agreement
8.1.1 We agree to sell and you agree to buy the Goods as defined in the Application for Trade Account.
8.1.2 The parties agree that the agreement created by these Terms and Conditions of Sale will apply to all Goods supplied by us to you in the future and that all transactions between us will be subject to these Terms and Conditions of Sale.
8.1.3 All notices shall be in writing, and sent to the addresses set out in the Application for a Trade Account.
8.1.4 To open a trade account, you will need to complete our Trade Terms Application.
8.2.1 Full Payment is due within 7 days of receipt of goods and date of invoice, other than terms agreed upon with prior arrangement.
8.2.2 Deposits: for any orders involving 10 metres of more of fabric a deposit may be required
9.1 Governing Law: These Terms and Conditions of Sale will be governed by the laws of New Zealand and New Zealand Courts will have non-exclusive jurisdiction.
9.2 Remedies: You must pay to Vida Textiles all legal fees, costs, charges and disbursements (including costs as between solicitor and own client) sustained by or incurred by or charged to us in obtaining or attempting to obtain payment of all or any part of the monies payable by you in terms of this agreement, including enforcing or attempting to enforce any remedy or power expressed or implied in this agreement.
9.3 Dispute Resolution: The parties shall, in the event that any problem arises with the interpretation or implementation of these Terms and Conditions of Sale first refer any disputes to a mediator to be appointed by the parties before resorting to litigation.
9.4 Force Majeure: Either party’s failure to perform any term or condition of these terms of sale as a result of conditions beyond its control such as, but not limited to, war, strikes, fires, floods, acts of God, governmental restrictions, power failures, or damage or destruction of any network facilities or servers, shall not be deemed a breach of these Terms and Conditions of Sale.
9.5 Variation: We may vary these terms of sale at any time by reasonable notice.
9.6 More than one party: Where you comprise more than one party, these terms and your obligations under them apply to each party jointly and severally.
9.7 Entire Agreement: These Terms and Conditions of Sale, together with the Application for Trading Account, represent the entire agreement of the parties and supersede all prior negotiations and agreements as to the subject matter of these Terms and Conditions of Sale.
9.8 Guarantee: If at any time we supply goods to you on credit, we may require you and, if you are a company, your directors, to give a guarantee.
Verdant Design Ltd trading as VIDA TEXTILES