Bespoke Services & Custom Work – Terms & Conditions


1.1 Quotes and Estimates are valid for 1 month only, and after 1 month are subject to change due to potential price increases.

1.2 When accepting a quote it is understood that all specifications are clear to you.  Please don’t hesitate to ask for clarification before accepting a quote.

2.0 Payments

2.1 DEPOSITS: A 60% deposit is required to secure all product and custom orders.

2.2 CONSULTATION FEES: Invoices for consultation fees will be charged out once a month and due within 7 days of the date of the invoice.

2.3 BALANCE: The final balance is due on day of professional installation, or at time of pick up or drop off.

2.4 All goods remain the property of Verdant Design Ltd until goods have been paid for in full. Verdant Design Ltd reserves the right to repossess goods if goods have not been paid for in full, or charge any fees in relation to collection of payment

3.0 Leadtimes & Installations

3.1 LEADTIMES: We aim to give an accurate timeframe of delivery.  However, any leadtimes given are approximate only. Fabric/Product/Custom jobs may be delayed due to circumstances beyond our control.  In these circumstances we endeavor to keep you informed along the way of progress.

3.2 You will be given notice of an installation at a time that suits you, the installer and Verdant Design.

3.3 If for any reason you need to change the time organised, 24 hrs notice will need to be given due to the installer’s normally tight scheduling.

3.4 It would be helpful if any furniture, etc around windows was moved so we have easy access at time of installation.

4.0 Consultation Fees

4.1 FEES may apply for consultations, however these will be discussed at first visit. Only estimates for fees are given, and are based on what is discussed at the first initial meeting.  If further work is needed such as visits to the home or showrooms, additional sourcing for either alternative products or new items are required, these will be charged out at the related rate. Please ask what further fees may apply if you would like further consultations or designs.

4.2 All estimates for consultation fees are estimates only.  They relate only to the jobs listed in the description.  Any work not listed in the job description will incur extra charges.  This includes any extra site visits that may be required, due to requests from trades or the client, or any complexities of the job that may require extra visits.

4.3 REBATES: A refund of 1 hour per room consultation and design fees may apply, however, only if purchases of fabric from Verdant Design over $400 are made per room.

5.0 Changes & Refunds

5.1 CHANGES: Any changes made to specifications after the acceptance of quotes, may incur extra charges and fees.

5.2 REFUNDS: Verdant Design does not have to provide a refund if you have changed your mind about a particular product.  If the goods are faulty, Verdant Design will do what is required under the Consumer Guarantees Act to provide a remedy. 

6.0 Warranties

6.1 We have a 2 year warranty on manufacturing defects of our curtains & blinds

6.2 Warranties on fabric depend on the Fabric House and the situation the fabric has been exposed to.  No warranty will be given on fabrics for any normal fading.  

6.3.1 FADING Verdant Design Ltd will accept no responsibility for fading of fabrics for use in Curtains or Roman Blinds.

6.3.2 Natural fabrics will fade over time, even when window treatments are placed in south facing windows.  Care for your window treatments need to be taken.

6.3.3 For Fabric Blinds, we recommend regularly using a sunscreen blind underneath your Roman or Relaxed Roller Blind.  If you do not wish to do this, we suggest closing your curtains or Blinds at any time when you are leaving the house for any length of time, including while being away.